Airbnb allows hosts to set and manage their own cancellation policies. If a host or guest needs to cancel a reservation, it is up to them to cancel as soon as possible. However, sometimes there are circumstances outside of a host or guest’s control that can affect their ability to meet the terms of a reservation.
On a rare occasion, if Airbnb determines that a Guest’s reason for cancellation falls within the policy, Airbnb may override the Host’s cancellation policy and make refund decisions. Host cancellation policies may even be waived.
According to Airbnb.com, valid extenuating circumstances include:
- Unexpected death or serious illness of a host, guest or immediate family member
- Serious injury that directly restricts a guest’s ability to travel or a host’s ability to host
- Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
- Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
- Endemic disease declared by a credible national or international authority (such as the US Center for Disease Control or the World Health Organization)
- Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
- Government-mandated obligations issued after the time of booking
If you need to make a claim against the Extenuating Circumstances policy, make sure the reservation is cancelled. Then, contact Airbnb for consideration. Typically, claims need to be submitted no later than 14 days from the original check in date and may require valid supporting documentation.
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Image By Espen Skibbuvollen, CC BY 3.0, https://commons.wikimedia.org/w/index.php?curid=51971556