What if my Airbnb host is not responding?

If you make a reservation and have trouble communicating with your host, there are a few things to consider.

Typically, hosts respond within a few hours. Airbnb recommends giving the host a few days to get back to you. Sometimes your host might be in another time zone or on a different schedule, and things come up. If those still don’t work, try another form of communication (Airbnb message, email, or phone.) To contact your host by Airbnb message, log into your Airbnb account, find your host in Messages, and then send them a note. To contact your host by email or phone, log into your Airbnb account, go to Your Trips, click View Itinerary next to your reservation in question, and use the email address or phone number listed. If your trip is starting or starting very soon, contact Airbnb.

Hosts have twenty four hours to officially accept or decline a reservation request from a guest. When this occurs, the guest will receive an email about the status of your request. More than half of all reservation requests are accepted within one hour of being received. The vast majority of hosts reply in less than twelve hours. If a host confirms a guest’s request, payment will be processed and collected by Airbnb in full. If a host declines a guest’s request or the request expires, Airbnb does not process payment.

Airbnb has a great system set up to ensure fairness for hosts and guests! They want to make sure that guest concerns are heard and responded to and that guest and hosts have timely communication (which will help with a successful stay).

Sign up as an Airbnb host, what are you waiting for?

Image By Corey Coyle, CC BY 3.0, https://commons.wikimedia.org/w/index.php?curid=52417006

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