In the case of major concerns and last minute situations, you can contact Airbnb directly by calling either +1-855-424-7262 or (415) 800-5959. The customer service team is available 24 hours a day, 7 days a week. It has been reported that the average wait time for callers is 12 minutes. If it is not an emergency, Airbnb prefers to resolve issues online.
Airbnb has compiled a lot of resources for hosts and guests in their online “Help Center” available on their website. There is a variety of common questions answered by Airbnb, as well as user navigation guides for Airbnb.com. The main topics include Getting Started, Account & Profile, Hosting, Traveling, Reviews, Trust & Safety, Taxes, Community, and Contact Airbnb. There are a wide variety of resources and information and answers available through Airbnb’s Help Center.
Airbnb will prompt you to log in to your account in order to contact them, regardless of your concern.
In an area that has experienced disaster, Airbnb hosts can offer their spaces for free, helping those in need easily find accommodation. In order to do this, Airbnb emails hosts in the area to see if they are able to help. Existing Airbnb hosts and other residents of the affected area can offer their space free! There is no fee associated with any bookings made on Airbnb for these free disaster offerings. All services regularly available to Airbnb hosts, such as the 24/7 customer support, Trust & Safety tools, and the Host Guarantee are still available for Disaster Response.
Want to be part of this great network of hosts and guests, making the sharing economy accessible for travelers? Sign up as an Airbnb host, what are you waiting for?
Image By Barbaraglessinger – Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=51299694