Now that you have made your Airbnb reservation and you’re on your way to the space, what’s next? Guests and hosts have to negotiate the details for check in and key exchange as well as check out directly with each other. There’s no formal online check in or checkout.
Prior to the start date of the reservation, message your host to schedule check in and check out time, figure out how you will access the space (meet with the host for key swap or is there an entry code or hidden key?) and ask any other questions you may have. Keeping communication within the message thread through the Airbnb website allows Airbnb to reference the messages if needed.
Confirm your contact information and arrival time and date with the host in advance so you can get in touch if anything changes. Be sure to let each other know of any anticipated times without phone or Internet access.
Once the reservation is confirmed, you can find useful information on your reservation like check in and check out time, the address of the space, your host’s contact details and your billing receipt. If no check in or check out time is specified, check in is 3 pm local time and check out is 12 pm local time.
Look for travel advisories to make sure nothing will affect your reservation. With travel delays, guests and hosts may need some extra time to safely meet to exchange keys. Some hosts greet guests in person, while others leave keys in designated spaces or with a neighbor or property caretaker. Airbnb’s Guest Refund Policy states that guests need to have reasonable access to the listing they booked. If a host decides not to provide keys, this should be listed in the description on the website and within the house rules.
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Image By awernado – Own work, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=51759774