Be sure to read Part 1 first!
After confirming a reservation and finding that something about the listing changes, be sure to tell the guest in advance. If you download the Airbnb app, you can respond to messages anywhere and anytime. If you won’t be greeting your guests when they check in, you can send them a message to make sure everything goes smoothly at check in time. If you will be out of the area while they are staying in your home, you can give them a local contact.
If your response rate gets too low, there may be penalties including an impact on your search placement or having your listing temporarily deleted. This makes sure that travelers will not risk contacting you and being ignored.
When you confirm a reservation, that guests trusts you to take care of their needs. Regardless of the purpose of the trip, an unexpected change in accommodations is disruptive. If there is nothing you can do and you must cancel, here are some considerations: once you know, let the guest know immediately to give them a chance to rebook elsewhere. Cancel the reservation through Airbnb to start the refund process. If you know other hosts in the area, you might want to ask them if they can help the guest out and offer to introduce both parties. When there is a safety concern or an extenuating circumstance, Airbnb may make an exception to host cancellation penalties. These policies help travelers booking through Airbnb feel confident in their plans. Cancellations will incur penalties, including financial ones, if a confirmed booking is cancelled.
Guests will be able to rate their check in experience, so this is a good time to make sure they are comfortable. Remember that they will be tired from traveling, so keep the process clear and simple. Communicate the procedure for check in in advance and ensure you can keep up your end. Make sure the guests have a way to contact you if anything changes or they have a last minute question. Provide detailed directions so they can get to your space and put all of this into the House Manual. Let your guests know whether to expect you to greet them or if they will get a key via another method.
Read Part 3 for more information!
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Image By Otto Magnus – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=5550125